PS5 DualSense Controller Repair — We can diagnose common DualSense controller issues including stick drift, charging faults, buttons, triggers, connectivity and USB-C port damage.
Common symptoms we diagnose
- Analogue stick drift
- Controller will not charge
- USB-C port is loose
- Buttons or triggers do not respond
- Controller disconnects or will not pair
What can cause this PS5 problem?
Wear, impact, contamination, broken charging ports, stick module faults and wireless or power issues are common controller causes.
Our diagnostic approach
The controller is inspected and tested to identify the failed mechanical or electronic section before repair.
Other PlayStation 5 problems we repair
We also assess HDMI port damage, no signal, no power, power-supply faults, blue-light boot problems, overheating, thermal issues, disc-drive faults, USB and LAN ports, Wi-Fi and Bluetooth, liquid damage, fan noise, software errors, storage faults, motherboard damage and DualSense controller problems.
PS5 models
Service is available for original PlayStation 5 models, and we can assess PS5 Slim and PS5 Pro systems. Exact repair options depend on the fault, board condition and parts availability.
Before you keep testing a faulty console
- Do not repeatedly force a loose HDMI, USB or LAN cable into a damaged socket.
- If liquid entered the console, disconnect power and avoid repeated startup attempts.
- If the PS5 is overheating or shutting down, stop extended gaming sessions until it is inspected.
- For no-signal issues, try a known-good HDMI cable and another TV input before booking repair.
Frequently asked questions
Can the console be repaired if another shop already attempted the repair?
It may still be repairable, but previous work can change the repair difficulty. Lifted pads, missing components or damaged traces need to be assessed first.
Is a broken HDMI port the only cause of no signal?
No. The port is common, but the display path or other board faults can also cause no output. Diagnosis is important before replacing parts.
Can you look at faults not shown on this page?
Yes. Contact us with the exact symptom and PS5 model. We can advise whether the console should be brought in for assessment.